Warranty
The terms under which we stand behind every GoldHot electric towel warmer. Plain language, no fine print games.
Last updated · May 2026
Our promise
Every GoldHot electric towel warmer leaves our Dongguan factory after final-assembly QC and a 30-minute power-on test. The warranty below applies to manufacturing defects discovered after that line check — not to damage caused by shipping, installation, or misuse.
Different terms apply for OEM and private-label contracts; the version in your purchase agreement supersedes anything on this page.
Standard coverage at a glance
- Term
- 24 months from the date of shipment
- Heating element
- Full replacement within term
- Electronics & PCB
- Full replacement within term
- Motor & internal fan
- Full replacement within term
- Cabinet / shell
- Manufacturing defects only — not surface wear
- Cosmetic damage
- Excluded — must be reported within 7 days of receipt with photos
- Channel
- OEM / wholesale buyers. End-customers are covered through their retailer.
What's covered
Defects caused by GoldHot's design, materials, or assembly — diagnosed and verified by our QC team.
- —Heating element failing to reach rated temperature within the rated time window
- —Brushless motor / fan failure under normal continuous-duty cycling
- —PCB / control board defect (display freeze, button non-response, false thermal cut-off)
- —Power-cord assembly defect at the factory-installed end
- —Auto shut-off failing to trigger at the rated interval
- —Visible defects (warping, mis-stamped logos, structural deformation) reported within 7 days of container arrival
What's NOT covered
Common exclusions across the industry — listed plainly so there are no surprises:
- —Damage caused in transit (file with the freight carrier; we'll provide the documentation needed)
- —Damage caused by incorrect voltage / line-frequency / wiring at the installation site
- —Wear-and-tear from regular use beyond the warranty term
- —Damage from cleaning with harsh solvents, abrasives, or pressurised water
- —Modifications made to the unit after delivery (custom badging, hardwiring conversions, etc.)
- —Acts of God, fire, flood, or power-surge events
How to claim
Email Sky@gh-goldenhot.com or sales30@gh-goldenhot.com with: (1) your PO number or container reference, (2) the model and serial number printed on the unit's data plate, (3) a short description of the issue, (4) photos or a 15-second video of the symptom.
We confirm receipt within one business day. For valid claims we ship replacement parts or full unit replacements (depending on the defect) by air or sea on the next available freight, at our cost.